Risk free shopping
Risk free shopping
Risk free shopping in our online store
Returns and Exchanges
We are not happy unless you are happy. We take great pride in our products and hope you are delighted with your purchase from RetroTaps. If for some reason you are not 100% satisfied, we will do everything we can to resolve your issue. Read more.
Within 15 days from the date you received your product you may return the item for a full refund or exchange. After 5 days and up until 30 days after your order was placed, we will refund the item or provide you with an online store credit. Please note, you will be refunded the cost of the product, however the shipping charges are non-refundable. The shipping cost incurred to return the item is also at the purchaser's expense. We reserve the right to refuse a refund if the merchandise received is damaged.
Risk-Free Shopping Guarantee!
RISK-FREE SHOPPING GUARANTEE!
Risk Free Shopping. Buy with Confidence!
Vivid Racing is focused on providing you with the ultimate in Risk Free Shopping giving you strong buyer confidence. We have outlined the below conditions so you can confidently buy from us knowing your options for getting the best products and service. If you have a issue with what was ordered, contact our customer service department at 1-866-44-8483 Monday to Friday 9am - 6pm MST, or contact us via email by Clicking Here so we can assist you to the best of our abilities.
*Risk Free Shopping most follow these guidelines:
Risk Free Shopping guarantee is valid on limited products for 30 days.
Item(s) must be brand new in unused condition.
All original packaging, components, instructions, must be included in undamaged condition.
Special Order items that are custom made specifically for your vehicle and order are restricted from this program. Special order items are deemed as: Custom to the customers needs, specialty built products, non standard items, made to order products, or products that must be imported or purchased specifically for individual customer.
Products that have been installed, test fitted, painted, used are restricted from this guarantee. This includes items such as: brake components, body kits, tires, clutch kits, etc.
Guarantee does not cover not wanting an item, issues due to installation error, ability, or lack of understanding by customer and/or installation shop.
Returns must be approved by Sales Manager and assigned an RMA number.